October 7, 2016

Support & Service

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In our efforts to improve service to our customers we have appointed a service coordinator function. Nowadays, all service requests goes via a service coordinator for faster response and more traceable monitoring. Would you like to book a service, order spare parts or need support on your ScandInvent machine, call or e-mail:

Telephone: +46 (0) 21 14 90 00 (press 2 for support)  
Office hours: Mon-Fri 8am – 5pm (UTC+01:00)

For UK call: +44 (0)787 6463906  

* Please quote the machine serial number when you contact us.

Service means reliability and availability

Scheduled service and professional maintenance is a matter of course on a new machine. You want to retain your investment in the best way possible to get the most out of it. We recommend yearly service on all our machines.

Why service the machine by a specialist?
The right skills and the right equipment, higher second-hand value, identical replacement parts, higher reliability and higher availability – some of the reasons why you should have your machine serviced by a specialist trained by ScandInvent.
Our training is a must to understand preventive maintenance. It takes experience to do the maintenance properly and to avoid the consequences of doing it incorrectly. For each element, we use the correct and approved equipment such as tools and measuring instruments.

Original spare parts
When a part of your machine is replaced, we always replace it with original parts – the same hardness, same size and same material as the machine once were manufactured with. Since the parts come directly from the factory, they also have a perfect fit and no adjustments are needed. ScandInvent continuously develop the machines and parts. Updates and improvements are transferred directly to our systems and parts.

Parts warranty
When you serve your machine with us you will always get a one year warranty for replaced parts.

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